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First I had s pair of chillcats delaminate on me, leather from rubber, NF response - I had stored the boots poorly ! ! Unfortunately I had bought a £200 jacket - summit series goretex before my decision to ever buy NF ever again ! Guess what, pocket zip broke, probably...
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1.0
#1101710
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North Face is rapidly turning into 'The Gap'. Ever since the comany sold out to VF Corp., things have gone downhill in the quality department. I just went though my 3rd pair of trail running shoes. All failed within 100 miles of use due to the glued construction...
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#1092964
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I purchased a pair of shorts for my daughter on 8/11/17. She wore them from ~8 AM to 4 PM the next day. After just eight hours of wear, the fabric on the seat had pilled so badly that the pocket was nearly worn through, and the shorts are not fit to be worn again. When...
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1.0
Aspen, Colorado
I didn't like
  • Quality of product
  • Customer service
#1087724
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Delivery Service Review

North Face
#981198
Ordered a jacket never received but ordered customer service said I returned jacket back to sender and I didn't now it's out of stock can't order only refund f**** northface rasists f**** and file a complaint she didn't even care
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Gortex Womans Jacket Review

North Face
#902328
2.4
Details
Bought a north face gortex jacket weeped through the back duing light rain. Tried to return it but sence it was worn they would not refund my money had jacket for two months (scam) do they expect you to just look at your $200 purchase? Now i have to wait 4-6 weeks to see if i get a new one or a gift card. I will never purchase from them again.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Warranty
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Short Review on June 08, 2016

North Face
#862010
1.0
Details
Totally useless customer service. Refund has taken weeks and still not got it. Do not use this company. Products rubbish as well which is why I'm waiting for refund
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

North Face Jacket Review

North Face
#766806
I purchased a jacket in December. Tracking stated it was delivered but not to my address. North face did not help me only told me to dispute from PayPal. They sided with north face based on tracking! This is complete ***! PLUS a previous order they didn't even send one part. These guys are ridiculous. I'm out over $300.
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The zipper on my 2 year slightly used jacket also broke. It seems that North face uses poor quality zippers. I took it to the store for repairs because on a previous visit I was told to do so . The store manager refused to accept it because it might have been purchased...
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1.5
I didn't like
  • Quality of product
  • Customer service
#1056651
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North Face has a saying that they are "customer centric". If you buy an item from them that doesn't fit, or is uncomfortable, or for just about ANY reason, you will have to pay to send it back for a refund (less the return shipping costs you pay). They charge about $5...
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1.3
I liked
  • Quality of product
I didn't like
  • Return policy or customer service
#1038125
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Nearly two weeks ago, I went to the Northface store at Kenwood mall to exchange my women's Far Northern Parka from the large sized one I have to a medium one. I am 5'5 about 125Is, and I had first bought the Far northern Parka in small size, but the fit around the...
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1.7
I liked
  • Warmth of my far northern jacket
I didn't like
  • Jessica doctor northface kenwood mall cincinnati melissa jones
#1027548
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Worst customer service I havd had in my life. My only jacket from northface and in January ,when the weather too clod broke. I thought they will replace it by a new one beacuse it is there bad quality. They told me will will ship it to California to the manufacturing...
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1.0
#1012949
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North Face - Hoodie Review
North Face - Hoodie Review
North Face - Hoodie Review
My son bought me a Northface sweatshirt for my birthday and after washing it the blue dye in the hood ran all over the white part of the sweatshirt.. Not wearing it again I think you guys need to replace it he bought it at dicks over the warrant time they won't take it...
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Anonymous
Anonymous

If the store wont take it back, you can send it to the warranty department for The North Face. Bottom of www.thenorthface.com is the information for Warranty.

#996031
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Very first time I washed a women's Nuptse jacket (following their washing instructions to a T) it came out with all the down in clumps. Absolutely ridiculous now they say that I can mail it in at my own expense and pay $50 dollars for them to evaluate. What is their to...
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1.4
#976576
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North Face - Warranty
North Face - Warranty
Defect in footwear purchased for 01 (one) year at WWW.thenorthface.com.br LOCAL: Just took off solo User for TrailRun and Tracks only the SALOMONs and SPORTS. FACE NORTH is exactly in town, but this unexpected flaw came. I intend to buy a Boot, but I am afraid of the...
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#972272
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