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North Face - Helpppppp!
I have purchased Northface all my life, grandchildrens snowsuits just purchased once again! However I have had problems with my runners! I have purchased hikers, loveeee them ,runners also! The best! But these last ones I am very disappointed! I have never had a soul...
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Anonymous
Othon

Defect in footwear purchased for 01 (one) year at WWW.thenorthface.com.br LOCAL:Just took off soloUser for TrailRun and Tracks only the SALOMONs and SPORTS. FACE NORTH is exac...

#950197
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I am facing a bad problem with such a prestigious and good brand, Never thought I would be going through this much hassle.. I ordered something and returned it to Paramus, NJ -NorthFace store and got a gift card of value $249- a Physical gift card. 10 days back I...
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Anonymous
Anonymous

This exact same thing happen to me two weeks ago. I was told my North Face customer service that "they weren't the ones who stole my gift card # so we are not responsible". ...

#912624
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I sent out a jacket that has defect to their address. around a month after I sent it. I received the following message "Dear valued TNF Consumer. This e-mail is to confirm that we have received your product at our Warranty Repair Center @ 14450 Doolittle Drive, San...
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#796628
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So I ordered a coat from the online store, but then called to cancel the order. They said I would receive the refund back on my gift card. After 2 months of calling I still have not received the refund. They keep saying they will send me an e-mail with the refund,...
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1.0
I didn't like
  • Not recieved rufund been 2 months
#771382
Reply to reviews

Terrible customer service. I was emailed VIP points which gave me a card # and pin for a credit of $7.74. I tried to use it, but the screen said it was invalid. I chatted with customer service, who told me to refresh my screen. I told her I already did. She then told...
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Anonymous
Anonymous

Same here. Just tried to find an email for complaints, no luck. the website has the option to send email but it has a limited number of characters and no option for complaints...

#736887
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The axle of my double track backpack came off during travel. I have been told that North Face doesn't keep any parts for their products past their current store products, which means they weren't able to fix it. The warranty department document you will have to fill...
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1.0
I liked
  • Product
I didn't like
  • Options i received
  • Customer service
  • Lifetime warranty scam
#575848
Reply to reviews
Bought a backpack from North Face a little over a year ago. It is supposedly "water resistant"; the backpack is used for school purposes and became discolored and crunchy after a few months. I sent it into headquarters and it has been approximately 3 months since. I...
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Sharon, Massachusetts
#476657
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My toddler's expensive North Face jacket ($80) zipper went bad. I called North Face and initiated the return process on 11-18-2013. I then had to ship it back at my expense ($11) at the UPS store. The individual I spoke to at North Face indicated (around/before...
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Anonymous
Jim

Well maybe you will think about spending that amount on a Toddlers coat next time. I don't see a point of spending that much money on a jacket for a young child like that. The...

Anonymous
Anonymous

Sorry to hear about the terrible customer service you got from TNF. In my experience, Patagonia doesn't give you to "run around" and seems to get straight to it, with very lit...

#473985
Reply to reviews
I had a Windstopper jacket by The North face. The jacket started to delaminate but TNF said it was normal wear and tear. So I send the jacket to the Gore company. They let me choose a Windstopper jacket from any company and I choose Mountain Hardwear. So, if you have a...
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#437963
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North Face will not refund the purchase price on a defective waterproof coating on their tents because they claim it is the way the customers store the product, not that the materials used are flawed from the beginning. They openly admitted in an email to me that the...
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Anonymous
Anonymous

They also don't refund or help with replacements when their packages are lost in the mail or misdelivered.

Anonymous
Anonymous

Same problem for me. Sticky surface on my Nebula tent fly, also with an obnoxious odor. Sent it back to North Face Warranty in July and never heard from them.Too pissed to go ...

#317045
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