My son bought me a Northface sweatshirt for my birthday and after washing it the blue dye in the hood ran all over the white part of the sweatshirt.. Not wearing it again I think you guys need to replace it he bought it at dicks over the warrant time they won't take it...Read more
Very first time I washed a women's Nuptse jacket (following their washing instructions to a T) it came out with all the down in clumps. Absolutely ridiculous now they say that I can mail it in at my own expense and pay $50 dollars for them to evaluate. What is their to...Read more
Defect in footwear purchased for 01 (one) year at WWW.thenorthface.com.br LOCAL: Just took off solo User for TrailRun and Tracks only the SALOMONs and SPORTS. FACE NORTH is exactly in town, but this unexpected flaw came. I intend to buy a Boot, but I am afraid of the...Read more
Delivery Service Review
Ordered a jacket never received but ordered customer service said I returned jacket back to sender and I didn't now it's out of stock can't order only refund f**** northface rasists f**** and file a complaint she didn't even care
Gortex Womans Jacket Review
Bought a north face gortex jacket weeped through the back duing light rain. Tried to return it but sence it was worn they would not refund my money had jacket for two months (scam) do they expect you to just look at your $200 purchase? Now i have to wait 4-6 weeks to see if i get a new one or a gift card. I will never purchase from them again.
Short Review on June 08, 2016
Totally useless customer service. Refund has taken weeks and still not got it. Do not use this company. Products rubbish as well which is why I'm waiting for refund
North Face Jacket Review
I purchased a jacket in December. Tracking stated it was delivered but not to my address. North face did not help me only told me to dispute from PayPal. They sided with north face based on tracking! This is complete ***! PLUS a previous order they didn't even send one part. These guys are ridiculous. I'm out over $300.
I have purchased Northface all my life, grandchildrens snowsuits just purchased once again! However I have had problems with my runners! I have purchased hikers, loveeee them ,runners also! The best! But these last ones I am very disappointed! I have never had a soul...Read more
I am facing a bad problem with such a prestigious and good brand, Never thought I would be going through this much hassle.. I ordered something and returned it to Paramus, NJ -NorthFace store and got a gift card of value $249- a Physical gift card. 10 days back I...Read more
I sent out a jacket that has defect to their address. around a month after I sent it. I received the following message "Dear valued TNF Consumer. This e-mail is to confirm that we have received your product at our Warranty Repair Center @ 14450 Doolittle Drive, San...Read more
So I ordered a coat from the online store, but then called to cancel the order. They said I would receive the refund back on my gift card. After 2 months of calling I still have not received the refund. They keep saying they will send me an e-mail with the refund,...Read more
Terrible customer service. I was emailed VIP points which gave me a card # and pin for a credit of $7.74. I tried to use it, but the screen said it was invalid. I chatted with customer service, who told me to refresh my screen. I told her I already did. She then told...Read more
The axle of my double track backpack came off during travel. I have been told that North Face doesn't keep any parts for their products past their current store products, which means they weren't able to fix it. The warranty department document you will have to fill...Read more
I didn't like
- Options i received
- Customer service
- Lifetime warranty scam
Bought a backpack from North Face a little over a year ago. It is supposedly "water resistant"; the backpack is used for school purposes and became discolored and crunchy after a few months. I sent it into headquarters and it has been approximately 3 months since. I...Read more
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