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North Face will not refund the purchase price on a defective waterproof coating on their tents because they claim it is the way the customers store the product, not that the materials used are flawed from the beginning. They openly admitted in an email to me that the waterproof coating on their tents won't last, (at max 10 years).

One tent was used twice before the coating started to break down and become sticky, actually leaving residue on my hands, the other one has just started doing it, and I've only had it two years.There is also a noxious odor. I now have two North Face tents doing the same thing. Both tents are no more than 5 years old. This is ethically wrong to sell a product that is expected to protect the owner from the elements, and to sell it for such high prices, without warning the purchaser that it won't last.

Is this product meant only for the once in a lifetime camper? Apparently we should go to Walmart folks! At least there you're not expecting an upper end product. The best they would offer is to give a discount on a new tent.

Honestly, who in their right mind would purchase another tent from them after spending $500+ on a bad product, andspend more money replacing it with another bad product. SHAME ON NORTH FACE!

Location: Fort Collins, Colorado

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Guest

They also don't refund or help with replacements when their packages are lost in the mail or misdelivered.

Guest

Same problem for me. Sticky surface on my Nebula tent fly, also with an obnoxious odor.

Sent it back to North Face Warranty in July and never heard from them.

Too pissed to go back to them. Will never buy another tent from them either.

Sad

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